Invoice breakdown
One invoice, six possible line groups, one row per chargeable event. Every quantity ties back to a specific operational record (an order, a pallet-month, a COD collection, a return event) so finance can audit the line back to the source. Monthly AED invoicing, no contracts, no minimums.
Line item structure
Section titled “Line item structure”One line group per service category you used in the cycle. If a category does not apply to you in a given month (no freight that month, no returns, no COD), the line group does not appear at all.
- Fulfilment. Per-order pick, pack, label, dispatch.
- Storage. Per pallet-month, shelf-month, or cbm-month, depending on the unit your goods sit on.
- COD handling. Per delivered COD order, with the cap percent applied on high-AOV orders.
- Returns processing. Collection, inspection, restock, disposal, each as separate sub-lines.
- Freight. Sea LCL per cbm, sea FCL per container, air per kg, plus customs and duty pass-through.
- Surcharges. Remote area, fragile, oversized, after-hours, each as separate sub-lines tied to specific order IDs.
Each group rolls up to a category subtotal, then the invoice rolls up to a single total in AED.
How quantities are calculated
Section titled “How quantities are calculated”Different categories meter differently. Each category’s calculation is documented on the matching pricing page so you can audit any number on the invoice.
- Fulfilment: per-order line counts. One order, one fulfilment line. Multi-piece orders count once unless they triggered a per-additional-item charge.
- Storage: by unit-month. Storage bills on the unit (pallet, shelf, cbm) you occupied during the cycle, prorated for partial months on inbound or outbound moves.
- COD: by order. One delivered COD order, one COD line.
- Returns: by event. Each return event (collection, inspection, restock, disposal) is its own line so you can see exactly which steps your stock went through.
- Freight: by shipment. Each freight shipment is its own line group with the breakdown of ocean or air, customs, duties, VAT pass-through.
What is bundled vs itemised
Section titled “What is bundled vs itemised”Two principles: bundle the always-together steps, itemise everything that varies per order.
Bundled into fulfilment:
- Pick the SKUs from the bin
- Pack to your spec (your branded packaging or our white outer)
- Apply the shipping label
- Hand to the dispatch dock
Itemised on its own line:
- Surcharges (remote area, fragile, oversized, after-hours)
- COD handling fee
- Returns events
- Storage
- Freight and customs
- Anything category-specific that varies
This split keeps the standard fulfilment rate stable across most of your orders and makes the per-order economics easy to model. Surcharges show on their own line tied to the specific order IDs that triggered them, so when a category mix shifts (more fragile, more oversize, more remote-area destinations) you can see the impact directly. See delivery rates for the surcharge detail.
Where to see live counters during the month
Section titled “Where to see live counters during the month”Your SamVertex account exposes a real-time tally per category between cycle closes.
- Fulfilment counter. Order count and projected fulfilment line for the cycle so far.
- Storage counter. Current pallet, shelf, cbm occupancy with the projected line if occupancy holds for the rest of the month.
- COD counter. Cycle-to-date COD orders, fee subtotal, and the linked real-time COD balance.
- Returns counter. Returns events processed in the cycle.
- Freight counter. Active freight shipments with their projected invoice impact.
Useful for cash-flow planning if you run close to a budget; ask your account manager to set up a daily summary email if you want the numbers pushed instead of pulled.
Adjustments and credits
Section titled “Adjustments and credits”Adjustments and credits applied during the cycle (from a resolved dispute, a service-level credit, a goodwill credit) appear at the bottom of the invoice as their own line group with a brief description per adjustment. The dispute resolution that generated the adjustment is referenced by case ID so you can trace back to the original conversation.
If an adjustment is in flight at cycle close, the line will not appear; it lands on the next invoice once the dispute resolves. Your account manager confirms the placement timing on every open dispute so finance has visibility on what is hitting which cycle.