How pricing works
We charge per use across five buckets, on a single monthly invoice, in AED. No per-account base fee, no platform charge, no idle-month penalty. 12+ years of UAE logistics tells us sellers want predictable unit economics first and a friendly account manager second; the pricing model is built for both.
The pricing model in plain English
Section titled “The pricing model in plain English”You pay only for the work we do for you in the month: orders we shipped, pallets we stored, COD we collected, returns we processed, freight we moved. Each one has a published rate or a custom rate per your quote, and they all roll up to one invoice you can pay in AED. Zero contracts up front, zero minimums to clear before pricing kicks in.
What you pay for
Section titled “What you pay for”Five categories make up almost every SamVertex invoice. Each is documented on its own page with the variables that drive the rate.
- Fulfilment: pick, pack, label, dispatch. Per-order base plus a per-additional-item rate. See delivery rates for the last-mile side that pairs with it, and pick and pack for the service detail.
- Storage: pallet, shelf, or cubic metre, charged monthly. See storage rates and warehousing.
- COD handling: flat per-order fee for cash collection, reconciliation, and payout. See COD fee and Cash on Delivery.
- Returns processing: collection at the buyer’s door, inspection, then restock or dispose per your rule. See returns fee and returns.
- Freight from China: sea LCL, sea FCL, or air, with customs cleared at Jebel Ali or Dubai International. See freight pricing, sea freight, and air freight.
What you do not pay for
Section titled “What you do not pay for”Operational onboarding and integration help is part of the relationship, not a billable line.
- Onboarding: paperwork review, kickoff calls, warehouse tour, first goods receipt.
- Account setup: your SamVertex account and team invites for multi-user access.
- Integration assistance: installing our official Shopify app, connecting Noon and Amazon credentials, helping with CSV templates.
- Basic support: WhatsApp and email during business hours, the named account manager assigned on day one.
- The Shopify app itself: install it free from the App Store. See Shopify integration.
How your monthly invoice looks
Section titled “How your monthly invoice looks”One PDF, end of month, sent to the billing email on your account. Each of the five categories above appears as its own line group with the per-order, per-pallet, or per-shipment lines underneath, then a subtotal per category, then the invoice total. COD payouts are netted in a separate report; they never mix with the cost invoice. Full breakdown of the invoice format in invoice breakdown.
Volume and scale
Section titled “Volume and scale”Published rates apply to most sellers from day one. Rates adjust at scale. We typically see meaningful pricing breaks between 500 and 1,600 orders per month, and again at higher volumes; your account manager will offer revised rates that reflect the cost structure on your actual lanes. We do not publish a tier ladder because the right break-points depend on your category, your refusal rate, your average order value, and which Emirates dominate your volume. Real numbers come on a quote per request a quote.