Operations

How orders, money, and stock actually move through SamVertex. Eight pages cover the operational mechanics behind every fulfilled order: the lifecycle states, the tracking surface, the COD reconciliation cycle, the returns flow, what happens when something is damaged or lost, the per-Emirate delivery timelines, the restricted-items rules, and the dispatch cut-offs that decide same-day versus next-day routing. All written from how we actually run the warehouse, not from a generic 3PL template.

Browse operations

Order lifecycle The states an order moves through from received to delivered, and what triggers each transition.

Tracking SVX tracking numbers, the public tracking page, the merchant view, and how status updates flow.

COD reconciliation How cash flows from the buyer's door to your bank account, and how to read the ledger.

Returns process The end-to-end return flow: pickup, inspection, restock or dispose, marketplace returns.

Damaged or lost What we do when a parcel is damaged in transit or goes missing, and how to file a claim.

Delivery timelines Per-Emirate delivery SLAs, special cases, and the parcel size envelope.

Restricted items What is prohibited, what needs a permit, what is off-limits regardless of fee.

Cut-off times When orders need to land for same-day or next-day dispatch, and how the timestamp is calculated.