Contact and Support

Five pages cover everything you need to reach the right person at the right time. WhatsApp is our fastest channel during business hours; email and phone work in parallel; the warehouse is open for visits by appointment. Escalation runs through a clear path when a routine issue needs senior eyes.

Browse contact and support

Contact WhatsApp, email, phone, and warehouse visit options. Guidance on which channel to use when.

WhatsApp Why WhatsApp is our primary channel, what to message about, and what to keep on email.

Hours Standard hours, Friday and Sunday rules, public holidays, and out-of-hours coverage.

Warehouse Address, how to visit, what to bring, and what you can see on the operational floor.

Escalation When and how to escalate, the path from day-to-day contact to operations lead to founder direct.