Payment methods
Bank transfer in AED is how every merchant settles a SamVertex invoice today. Cheque is supported on request. Card payments for invoice settlement are not supported yet; that may change. 12+ years of UAE logistics tells us bank transfer with a clean reference is what finance teams actually want, so the model is built around it.
Bank transfer (AED)
Section titled “Bank transfer (AED)”Standard channel for every merchant.
- UAE bank account or international wire. Both supported. International wires carry the bank’s standard correspondent fees, passed through.
- IBAN provided on every invoice. Same SamVertex banking details on every cycle; finance can save the beneficiary once and reuse.
- Settle in AED. International wires that send a different currency convert at the receiving bank’s rate, which often shows a small variance against the invoice total. Your account manager flags any variance under 1 AED at month end so the books reconcile cleanly.
What we accept
Section titled “What we accept”Two channels for invoice settlement today.
- Bank transfer in AED. Standard.
- Cheque on request. Coordinate with your account manager; we collect from your office or you drop at our Ras Al Khor warehouse.
What we do not accept yet
Section titled “What we do not accept yet”- Card payments for invoice settlement. Not supported today. Most merchant invoices run too high for card processing fees to make sense, but if your finance flow needs card payment, contact us; we evaluate case by case.
Reference your payment
Section titled “Reference your payment”Always include the invoice number on the transfer reference field. The reference field is the only reliable way for our finance team to match an incoming bank transfer to the right invoice automatically. Without it, payments queue for manual matching and the receipt against your invoice can lag by a day or two.
If you settle multiple invoices in one transfer, list every invoice number in the reference field separated by commas. We split the application against each invoice on receipt.
Receipts
Section titled “Receipts”Auto-generated and emailed when payment lands in our account. Same receipt visible in your SamVertex account next to the original invoice. The receipt confirms the amount, the invoice number, the date the bank cleared, and the resulting account balance.
If a payment did not generate a receipt within two business days of your bank confirming the transfer, ping your account manager with the transfer reference; the cause is almost always a missing invoice number on the bank reference field.