Contact
Four channels, all monitored by the same team. WhatsApp is fastest for operational questions during business hours; email gives you the audit trail; phone works for the rare conversation that needs voice; the warehouse is open for visits by appointment. 12+ years of UAE logistics tells us merchants want fewer channels handled well, so we keep the surface tight.
WhatsApp (fastest)
Section titled “WhatsApp (fastest)”+971 50 636 8857 with a one-line message. Most operational questions get a reply inside minutes during business hours. Bilingual EN/AR by default, RU on request.
info@samvertex.com. Right channel for anything that needs a paper trail (formal disputes, large quote requests, multi-stakeholder threads, account changes). Acknowledged inside the same business day.
+971 50 636 8857. Same number as WhatsApp. Useful when the situation is unusual and you want to talk through it before sending numbers, or when you prefer voice for a sensitive conversation.
Warehouse visit
Section titled “Warehouse visit”Ras Al Khor Industrial Area 2, Dubai. Open for visits by appointment. We walk you through receiving, storage, pick-and-pack, dispatch, and the COD cashier room. Detail on directions and what to bring is in warehouse.
When to use which
Section titled “When to use which”Quick guidance on channel choice.
- Operational question, time-sensitive: WhatsApp.
- Operational question, not urgent: WhatsApp or email, your call.
- Formal dispute or anything you want in writing: email, with the order ID or invoice number in the subject line.
- Quote request for a new lane or new category: WhatsApp first to flag, email follow-up with the inputs documented in request a quote.
- Site visit or warehouse tour: WhatsApp to coordinate the slot.
- Sensitive or unusual conversation: phone.